Technical Advisor

Job Description

Groupe Horizon is seeking an organized, professional, and customer-service-oriented Service Advisor to join the team at a dealership on Montreal’s South Shore.

As a Service Advisor, you will serve as the primary link between customers and the service department. You will play a key role in the customer experience and the smooth operation of after-sales services.

Responsibilities

• Greet service department customers;
• Listen to and analyze customers' needs regarding their vehicles;
• Open and close work orders;
• Explain repairs and recommendations clearly and professionally;
• Perform necessary follow-ups with customers;
• Collaborate closely with technicians and the parts department;
• Ensure an excellent customer experience;
• Perform other related duties.

Desired profile

• Experience in the automotive industry (an asset);
• Excellent customer service skills;
• Strong organizational and priority-management skills;
• Strong communication and teamwork skills;
• Knowledge of dealership software (an asset);
• Dynamic, professional, and autonomous.

What we offer

• Stimulating work environment;
• Dynamic and people-oriented team;
• Opportunities for advancement;
• Competitive terms based on experience;
• Continuous training.

Apply now

Are you looking to grow within a rapidly expanding group and join a passionate team?

Send your application to Groupe Horizon today.

Only candidates selected for an interview will be contacted.